Returns & Right of Withdrawal

Consumers have a 14-day right of withdrawal – full information and the withdrawal form are on our withdrawal page.

Voluntary Returns Outside Withdrawal

For cases outside the right of withdrawal (e.g. a warranty case), we additionally offer a voluntary return process – this leaves your statutory right of withdrawal unaffected. Please contact us first via the contact form; we will agree the next steps with you and, for a justified case, issue an RMA number to which the return is matched. Do not send goods back unsolicited without an RMA number.

Defective or Incorrectly Delivered Goods

If the delivered goods are defective or were delivered incorrectly, your statutory warranty rights apply without restriction. For consumers, the statutory two-year warranty period applies with no inspection or notification obligation. The full provisions are set out in Terms and Conditions Section 7.

For Business Customers (Section 14 BGB)

For entrepreneurs within the meaning of Section 14 BGB: no right of withdrawal exists; orders are binding commercial purchases. Goods must be inspected without delay upon receipt and defects notified in writing per Section 377 of the German Commercial Code (HGB) – obvious defects within seven (7) business days of receipt, hidden defects immediately upon discovery. The warranty period is one year. Details in Terms and Conditions Section 7.

Contact

Digital Power Systems GmbH
Haid- und Neu Str. 7
76131 Karlsruhe
Phone: +49 721 18125815
Go to contact form